To put it simply, we know hiring an HVAC contractor isn’t an easy decision to make. There are so many important questions to ask before hiring someone to complete the HVAC work you need, and most of the time you’re getting answers that are not satisfactory. At Titan Air Solutions, we strive to change the customer experience of “the AC guy”, and seek to provide excellent customer service, clear answers to your HVAC problems, and help when you need it. We created this guide with questions you should ask your HVAC contractor before you decide to hire them. We hope it will help make the process of hiring an HVAC contractor easier!
Verify the HVAC Contractor’s License
Before working with an HVAC contractor, you want to make sure the contractor you are hiring is properly licensed. Working with a contractor who isn’t licensed is often a recipe for trouble. In Texas, you are looking to make sure that your HVAC contractor has a Contractor’s State License issued by the state of Texas. Ask to see a physical copy of the license. Their license number must also be easily located on their website (this is required by law). You can verify your Texas contractor’s license here.
In the case that your HVAC install or equipment is faulty, you want to make sure you are covered with some form of insurance or warranty. Most reputable HVAC companies offer some form of limited liability insurance. At Titan Air Solutions we offer a 10-Year Labor Warranty, a 10-Year Parts Warranty, a 10-Year Maintenance Plan, and 10-Year Air Filter Warranty. We want to make sure our customers are covered and have the very best when it comes to insurance and warranty options. In addition to those warranties and maintenance plans, we also have options that come with a Lifetime Warranty for certain services.
Detailed HVAC Quote
You should ask your HVAC contractor exactly what is and is not included in your quote or contract with them. Sometimes you’ll find yourself in a situation where the quote you received isn’t very straightforward. If there is any uncertainty regarding the quote you were presented with, ask any questions you have and make sure you feel comfortable with everything that is included in the price of the quote. It’s also important to make sure you get any changes or clarification that you requested in writing.
HVAC System Diagnostics
You don’t want to work with an HVAC contractor who, right off the bat, tells you that you need a brand new HVAC unit without even looking at or asking questions about the current one. Ask what is wrong with your current HVAC system and know that a reliable HVAC contractor will provide you with all the details in terms you can understand. Then they will work with you to find a solution that works best for you.
HVAC Repair Timeline
There are times where you don’t want to prolong the repairs on your HVAC system. Sometimes, homeowners assume once they sign a contract with an HVAC company, the work will begin. Unfortunately, this is not always the case. If an HVAC company can’t get to you within the next 24 hours, you may want to consider other options you have. At Titan Air Solutions, we differentiate ourselves by offering a 24-hour guarantee–we will get to you and start the repairs/work within 24 hours!
Trustworthy, Licensed and Insured, HVAC Contractor in the Fort Worth Area
If you are looking for professional and trustworthy HVAC services in the Fort Worth area, look no further than Titan Air Solutions! There is a reason why we are known for The Titan Difference and we hope you get a chance to experience it yourself!